About FairMind
FairMind is a pioneering European technology company specializing in AI-powered software development solutions. Our flagship product, MindStream, is the first enterprise-grade Generative AI platform launched in the European market designed to revolutionize software development processes. MindStream empowers software factories and development teams to accelerate their delivery while maintaining high quality standards through AI-assisted development.
Why Join Us?
- Innovative Environment: Work with cutting-edge AI technology and be part of a team that's transforming the software development landscape.
- Growth Opportunities: Enhance your technical customer success skills by learning from seasoned professionals in an AI-driven environment.
- Collaborative Culture: Enjoy a supportive, cross-functional team that values communication, learning, and innovation.
What You'll Do
- Drive customer adoption and success of the MindStream platform through technical guidance and support
- Support the market's insights gathering process to update and execute customer onboarding strategies that maximize platform adoption and value realization
- Collaborate with the product and engineering teams to translate customer feedback into actionable insights
- Build and maintain strong relationships with technical stakeholders within customer organizations
- Support technical onboarding sessions and provide ongoing support to ensure successful platform implementation
- Guide customers through the technical aspects of MindStream, helping them understand and leverage platform capabilities
- Create and deliver technical training programs tailored to customer needs and use cases
- Monitor customer health metrics and proactively address technical challenges
What We're Looking For
- 3-5 years of experience in digital solution development, either as a technical analyst, developer, or technical project manager
- Strong understanding of software development processes and methodologies
- Basic knowledge of Generative AI and its applications in software development
- Proven track record in technical project management and customer-facing roles
- Experience in implementing and driving adoption of technical solutions
- Strong analytical and problem-solving skills
- Excellent communication skills in English and Italian
- Ability to translate complex technical concepts into clear, actionable guidance
Nice-to-Have
- Background in software development or technical consulting
- Experience with enterprise software implementations, SaaS or Technical Consulting
- Familiarity with agile methodologies and DevOps practices
- Previous experience in a customer success role within a technology company
What We Offer
- Opportunity to shape the future of AI-powered software development
- Work with cutting-edge technology in a fast-growing company
- Collaborative and innovative work environment
- Professional development opportunities
- Competitive compensation package
Locations
Our offices are located in Milan and Rome, Italy.
Join us in revolutionizing software development through AI innovation while ensuring our customers achieve their digital transformation goals.